Privacy Policy

We may collect, use, store, and transfer different kinds of personal data about you, including:

• Identity Data: Full name, date of birth, nationality, and passport or Emirates ID details.

• Contact Data: Email address, phone number, and physical address.

• Financial Data: Bank account details, payment card information, and transaction history (for payment processing).

• Business Data: Company name, business activities, trade license details, and related documentation for business setup or visa applications.

• Technical Data: IP address, browser type, device information, and website usage data (e.g., pages visited, time spent).

• Marketing and Communications Data: Preferences for receiving marketing materials and communication history.

We do not collect sensitive personal data (e.g., racial or ethnic origins, religious beliefs) unless required for specific services, such as Golden Visa applications, and only with your explicit consent.

We collect personal data through various methods, including:

• Direct Interactions: When you submit inquiries, book consultations, complete forms on our website (e.g., Cost Calculator, contact forms), or provide documentation for business setup or visa services.

• Automated Technologies: When you visit our website, we may collect technical data via cookies, analytics tools (e.g., Google Analytics), and server logs. You can manage cookie preferences through your browser settings.

• Third Parties: From government authorities (e.g., during visa or license processing), payment processors, or marketing partners (e.g., for lead generation).

• Public Sources: From publicly available records, such as company registries or social media platforms, when relevant to our services.

We process your personal data based on the following legal grounds:

• Contractual Necessity: To fulfill our obligations under contracts, such as providing business setup, visa, or PRO services.

• Consent: When you opt-in to receive marketing communications or provide sensitive data for specific purposes (e.g., Golden Visa applications).

• Legitimate Interests: For website analytics, improving our services, or fraud prevention, provided your rights are not overridden.

• Legal Obligation: To comply with UAE laws, such as anti-money laundering regulations or tax reporting requirements.

We use your personal data for the following purposes:

• Service Delivery: To process business setup applications, visa requests, bank account openings, and other services.

• Customer Support: To respond to inquiries, schedule consultations, and provide ongoing assistance.

• Payments: To process payments for services via credit card, bank transfer, or online payment platforms.

• Marketing: To send promotional materials, newsletters, or updates about our services (with your consent).

• Website Improvement: To analyze website usage and enhance user experience through analytics tools.

• Compliance: To meet legal and regulatory requirements, such as document attestation or tax reporting.

• Fraud Prevention: To verify identities and prevent fraudulent activities.

When you make payments via credit card, we use secure third-party payment processors (e.g., Stripe, PayTabs) to handle transactions. We do not store your full credit card details on our servers. Only limited information (e.g., last four digits, transaction ID) is retained for record-keeping and compliance purposes. All payment data is encrypted using industry-standard protocols (e.g., PCI-DSS compliance).

For online payments, we partner with trusted payment gateways to ensure secure transactions. Your financial data is transmitted securely, and we do not have direct access to sensitive payment information. You may be redirected to third-party payment platforms, where their privacy policies will apply.

We may share your personal data with:

• Government Authorities: For business licensing, visa processing, or compliance with UAE regulations (e.g., Dubai Economic Department, Immigration Authorities).

• Service Providers: Third-party vendors, such as payment processors, IT providers, or marketing agencies, who are contractually obligated to protect your data.

• Professional Advisors: Lawyers, accountants, or auditors for legal or financial compliance.

• Business Partners: For joint services, such as bank account openings or marketing campaigns, with your consent.

We do not sell your personal data to third parties. Any data sharing is limited to what is necessary for service delivery or legal compliance.

We implement robust security measures to protect your personal data, includ

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations. For example:

• Service-Related Data: Retained for the duration of your engagement with us and up to 7 years for tax or audit purposes, as required by UAE law.

• Marketing Data: Retained until you unsubscribe or withdraw consent.

• Technical Data: Retained for up to 12 months for analytics purposes, unless anonymized.

After the retention period, your data is securely deleted or anonymized.

Under UAE Data Protection Law, you have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.

• Correction: Request corrections to inaccurate or incomplete data.

• Deletion: Request deletion of your data, subject to legal obligations.

• Restriction: Request that we limit the processing of your data in certain circumstances.

• Objection: Object to processing based on legitimate interests or for marketing purposes.

• Data Portability: Request a copy of your data in a structured, machine-readable format.

To exercise these rights, contact us at info@speedup.ae. We will respond within 30 days, as required by law. In some cases, we may need to verify your identity before processing your request.